Privacy policy
1. Introduction Welcome to THE TRAVEL CRAFTERS TOURISM L.L.C ([Your Website URL]). We are committed to protecting the privacy and security of our customers' and website visitors' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including visa processing and tourism bookings. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect We may collect personally identifiable information ("Personal Data") including, but not limited to: * Contact Information: Name, email address, phone number, postal address. * Identification Information:Passport details (number, expiry date, place of issue, scanned copies), national ID details, date of birth, nationality, gender, photograph. * Travel Information: Travel history, flight details, accommodation preferences, tour booking details, travel dates, purpose of visit. * Payment Information: Credit/debit card details (processed securely through our payment gateway – we typically do not store full card numbers), billing address, transaction history. * Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information. * Usage Data: Information about how you use our website and services. * Communications:Records of your correspondence with us (email, chat, phone calls).
3. How We Use Your Information We use the collected information for various purposes: * To provide and maintain our services (visa processing applications, booking flights, hotels, tours, etc.). * To process your applications and bookings, including submitting necessary information to embassies, consulates, government authorities, airlines, hotels, and tour operators. * To manage your account and provide customer support. * To process payments and prevent fraudulent transactions. * To communicate with you regarding your bookings, applications, inquiries, and provide updates or promotional offers (with your consent where required). * To improve our website, services, marketing, and customer experiences. * To comply with legal and regulatory obligations within the UAE and potentially other relevant jurisdictions. * For internal record keeping and analysis.
4. Sharing Your Information We may share your Personal Data in the following situations: * With Government Authorities: To process visa applications (Embassies, Consulates, Immigration Departments). * With Service Providers: With third-party vendors who perform services on our behalf, such as payment processors, airlines, hotels, tour operators, IT support, marketing agencies (under strict confidentiality agreements). * For Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of THE TRAVEL CRAFTERS TOURISM L.L.C, our customers, or others. * Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We will take reasonable steps to ensure that any third parties receiving your data handle it securely and in accordance with this privacy policy and applicable laws.
5. Data Security We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Data Retention We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Data Protection Rights (Subject to UAE Law) Depending on your location and applicable law, you may have rights regarding your personal data, such as: * The right to access – You may have the right to request copies of your personal data. * The right to rectification – You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. * The right to erasure – You may have the right to request that we erase your personal data, under certain conditions. * The right to restrict processing – You may have the right to request that we restrict the processing of your personal data, under certain conditions. * The right to object to processing – You may have the right to object to our processing of your personal data, under certain conditions. * The right to data portability – You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise these rights, please contact us using the details below.
8. Cookies Our website may use cookies. Please refer to our Cookie Policy [Link to Cookie Policy] for details on how we use cookies and how you can manage them.
9. Third-Party Websites Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
11. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us If you have any questions about this Privacy Policy, please contact us: * By email: [Your Support Email Address] * By phone: [Your Phone Number] * By mail: [Your Company's Physical Address, UAE]