Terms and conditions
THE TRAVEL CRAFTERS TOURISM L.L.C Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.
1. Acceptance of Terms By accessing or using the website [Your Website URL] and the services provided by THE TRAVEL CRAFTERS TOURISM L.L.C (hereafter "Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, then you may not access the website or use our services.
2. Services We provide visa assistance, consultation, application processing services, and tourism-related services including but not limited to flight bookings, hotel reservations, tour packages, and travel insurance arrangement (collectively, "Services").
3. Use of Website and Services * You agree to use the website and Services only for lawful purposes and in accordance with these Terms. * You are responsible for providing accurate, current, and complete information required for the Services, including personal details, passport information, and travel plans. Providing false or misleading information may result in rejection of applications, cancellation of bookings, or denial of service, without refund. * You must be at least 18 years old to use our Services independently.
4. Visa Services Disclaimer * We act as an agent to assist you in obtaining visas and other travel documentation. We do not issue visas. Visas are issued solely at the discretion of the respective country's embassy, consulate, or immigration authorities. * We do not guarantee the issuance or approval of any visa. The final decision rests entirely with the relevant government authority. * Processing times provided are estimates based on information from authorities and past experience; actual times may vary significantly. We are not responsible for delays caused by authorities or incomplete/incorrect applications. * Visa requirements and fees are subject to change without notice by government authorities. We will endeavor to provide the most current information, but you are advised to verify requirements independently. * We are not liable for any costs incurred due to visa rejection or delays, including but not limited to flight or hotel cancellation fees.
5. Tourism Bookings (Flights, Hotels, Tours) * Bookings are subject to the terms and conditions of the respective third-party providers (airlines, hotels, tour operators). You agree to abide by their rules and restrictions. * Prices are subject to change and availability until the booking is confirmed and full payment is received. * We act as an intermediary and are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
6. Payments and Fees * All fees for our Services (service fees, visa fees, booking costs) must be paid in advance unless otherwise agreed. * Fees are generally quoted in AED (United Arab Emirates Dirham) unless specified otherwise. * Visa application fees paid to government authorities are typically non-refundable, regardless of the application outcome. * Our service fees are for the processing and handling of your application/booking and are non-refundable once the service has commenced. * Payment methods accepted will be listed on our website or communicated during the booking process. You are responsible for any transaction fees charged by your bank or payment provider.
7. Cancellations and Refunds * Please refer to our separate Booking, Cancellation, and Refund Policy [Link to Cancellation Policy] for detailed information. * Cancellation policies vary depending on the service (visa application, flight, hotel, tour) and the supplier's terms. * Requests for cancellations must be submitted in writing (e.g., via email).
8. Travel Documents and Insurance * You are responsible for ensuring you possess valid passports, visas, and any other required travel documents for your destination(s) and transit points. Check passport validity requirements (often 6 months beyond travel dates). * We strongly recommend that you purchase comprehensive travel insurance to cover cancellations, medical emergencies, lost luggage, and other unforeseen events.
9. Intellectual Property The content on this website, including text, graphics, logos, images, and software, is the property of THE TRAVEL CRAFTERS TOURISM L.L.C or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or republish any content without our prior written consent.
10. Limitation of Liability To the fullest extent permitted by UAE law, THE TRAVEL CRAFTERS TOURISM L.L.C, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage. Our maximum liability for any claim arising out of your use of our services shall be limited to the amount paid by you for the specific service giving rise to the claim.
11. Indemnification You agree to defend, indemnify and hold harmless THE TRAVEL CRAFTERS TOURISM L.L.C and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms, or c) inaccurate or incomplete information provided by you.
12. Governing Law and Dispute Resolution These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of [Specify Emirate, e.g., Dubai or Abu Dhabi]. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the competent courts of [Specify Emirate], UAE.
13. Changes to Terms We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [e.g., 15 or 30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
14. Contact Us If you have any questions about these Terms, please contact us: * By email: [Your Support Email Address] * By phone: [Your Phone Number] * By mail: [Your Company's Physical Address, UAE